Privacy Policy
Personal Information We Collect
When you visit our website, we automatically collect certain information about your device, including your web browser, IP address, time zone, and cookies installed on your device. This information helps us understand how visitors interact with our site and allows us to improve your experience.
When you make a purchase or attempt to make a purchase, we collect certain personal information, including:
Name
Billing and shipping address
Payment information (processed securely by third-party providers)
Email address
Phone number (if provided)
How We Use Your Personal Information
We use the information we collect to:
Process and fulfill orders, including payment processing, shipping, and order confirmations
Communicate with you regarding your order or any inquiries
Provide customer support
Improve and optimize our website and services
Send marketing emails or updates only if you have opted in
Sharing Your Personal Information
We share your personal information only with trusted third-party services necessary to operate our store, including:
Shopify, which powers our online storefront
Payment processors, to securely handle transactions
Shipping providers, to deliver your orders
We do not sell, rent, or trade your personal information.
Cookies
Our website uses cookies to enhance your browsing experience, remember preferences, and analyze site traffic. You may choose to disable cookies through your browser settings; however, doing so may affect certain features of the site.
Email & Marketing Communications
If you choose to opt in, we may send occasional emails about new products or brand updates. You may opt out of future communications by contacting us.
Data Retention
We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location (such as California or the European Union), you may have the right to:
Access the personal information we hold about you
Request corrections or deletion of your personal information
Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.
Contact Information
If you have any questions or concerns about this Privacy Policy, please contact us at:
info@thecelestinecandles.com