Frequently Asked Questions (FAQ)
Products & Scents
What makes Celestine Candles different?
Celestine Candles is rooted in the belief that scent can help create a calm, balanced atmosphere. Each product is created with intention and restraint, inspired by spa rituals and quiet everyday moments. Our fragrances are designed to softly enhance a space rather than overwhelm it, offering a gentle presence for the home.
────────────────────────────────────────────────────────
Are your scents strong?
Our scents are intentionally balanced. They are crafted to gently enhance a space, creating a calm atmosphere rather than a heavy or overpowering fragrance experience.
────────────────────────────────────────────────────────
I’m sensitive to fragrance. Are your products suitable for me?
Our fragrances are designed to be balanced and gently present rather than overpowering. However, fragrance sensitivity varies from person to person. If you are sensitive to fragrance, we recommend starting with shorter exposure times and using the product in a well-ventilated area. If irritation, discomfort, or an allergic reaction occurs, discontinue use immediately and seek medical advice if symptoms persist.
────────────────────────────────────────────────────────
What ingredients do you use?
We use a coconut-apricot wax blend for our candles and carefully selected fragrance oils for our home fragrance products. All Celestine products are handcrafted in small batches in Great Neck, New York, with close attention to quality, detail, and care.
────────────────────────────────────────────────────────
Why does my candle have a frosted or textured appearance?
Because of the natural characteristics of our wax blend, you may notice frosting or a slightly textured, cloudy appearance along the edges of your candle. This is completely normal and does not affect the candle’s scent or performance.
────────────────────────────────────────────────────────
Candle Care
How do I get the best burn from my candle?
For the first burn, allow the candle to melt fully across the surface, approximately 2–3 hours. Trim the wick to about ¼ inch before each use to help maintain an even, steady burn.
────────────────────────────────────────────────────────
Orders & Shipping
What is your processing time on orders?
Orders are thoughtfully prepared and typically processed within 2–4 business days, excluding weekends and holidays.
During holidays, special releases, or high-volume periods, processing times may be slightly extended to ensure each order is prepared with care.
────────────────────────────────────────────────────────
How long does shipping take?
After your order has been processed, delivery time depends on the shipping carrier and destination. Most U.S. orders are delivered within approximately 3–7 business days after shipment.
────────────────────────────────────────────────────────
Will I receive tracking information?
Orders shipped through USPS or UPS typically include tracking. When tracking is available, tracking information will be provided after your order ships.
If you have questions about your order status, please contact us at orders@thecelestinecandles.com with your order number.
────────────────────────────────────────────────────────
My address is incorrect on my order. What should I do?
Please contact us as soon as possible at orders@thecelestinecandles.com with your order number and updated shipping details.
If the order has not yet been processed or shipped, we will do our best to update the address. Once an order has shipped, we are unable to update the shipping address.
If a package is returned to us due to an incorrect or incomplete address provided at checkout, the customer will be responsible for any additional shipping fees required to resend the order.
────────────────────────────────────────────────────────
What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery at orders@thecelestinecandles.com with your order number and clear photos of the item and packaging.
Once reviewed, we will be happy to assist with a replacement, refund, or other appropriate resolution.
────────────────────────────────────────────────────────
Returns & Policies
Do you accept returns or exchanges?
Due to the personal nature of scented products, we do not accept returns or exchanges on items that have been opened or used. Please refer to our Refund & Return Policy for full details.
────────────────────────────────────────────────────────
Who is responsible for return shipping costs?
If a return is approved, return shipping costs are the responsibility of the customer, unless the issue was caused by an error on our part. Eligible unopened and unused items may be returned within 7 days of delivery.
────────────────────────────────────────────────────────
Room Sprays & Diffusers
Are room sprays and diffusers sealed?
Yes. All room sprays and diffusers are sealed with a clear sticker to help maintain freshness and quality. Once opened, these items are not eligible for return.
────────────────────────────────────────────────────────
How long do room sprays last?
Longevity varies depending on usage and room size. A few sprays are typically sufficient to gently refresh a space.
────────────────────────────────────────────────────────
Accessibility
We are committed to making our website accessible and welcoming to all visitors. If you experience difficulty accessing any part of our website or need assistance placing an order, please contact us and we will be happy to assist
────────────────────────────────────────────────────────
Contact & Support
How can I contact you?
For order, shipping, or return questions, please contact us at orders@thecelestinecandles.com.
For product questions, collaborations, or general inquiries, please contact us at info@thecelestinecandles.com.
The Celestine Candles is based in Great Neck, NY, and serves customers across the United States.
We usually respond within 1–2 business days.