Shipping Policy

Processing Time

Orders are thoughtfully prepared and typically processed within 2–4 business days, excluding weekends and holidays.

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Shipping Time

After your order has been processed, delivery time depends on the shipping carrier and destination. Most U.S. orders are delivered within approximately 3–7 business days after shipment.

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Shipping Rates

Shipping rates are calculated at checkout unless a free shipping offer is available.

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Free Shipping

We currently offer free shipping on orders of $85 or more.

Limited-time promotions may lower the free shipping threshold. Any active offer will be shown on our website and at checkout.

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Order Tracking

Orders shipped through USPS or UPS typically include tracking. When tracking is available, we will provide tracking information after your order ships.

For order status questions, please contact us at orders@thecelestinecandles.com with your order number.

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Shipping Area

We currently ship within the United States.

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Damaged or Missing Orders

If your order arrives damaged or if there is an issue with delivery, please contact us at orders@thecelestinecandles.com within 7 days of delivery. Please include your order number and photos of the damaged product or packaging so we can assist you.

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Incorrect Shipping Address

Please make sure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided at checkout.

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Questions

For shipping questions, please contact us at orders@thecelestinecandles.com.